Acceptable-use terms
This service sends WhatsApp messages on behalf of many businesses through one shared connection to Meta. Misuse by one business can harm every other. These are the rules that keep it working for everyone.
1. Only message people who asked to hear from you
Send marketing or campaign messages only to people who have clearly agreed to receive them from your business on WhatsApp. Do not use bought, rented or scraped contact lists.
2. Follow WhatsApp's own rules
Your use of WhatsApp through this service is also governed by the WhatsApp Business Messaging Policy and Meta's Commerce Policy. If they do not allow something, neither do we.
3. Let people stop
When someone asks to stop receiving messages, stop. Contacts who opt out are excluded from campaigns automatically; do not add them back without a new, clear request from them.
4. No spam, deception or harm
No unsolicited bulk messaging, no impersonating another person or business, no misleading offers, and nothing illegal, threatening, hateful or fraudulent.
5. Use real business details
Sign up with accurate information about your business and keep it current. One person or business may not open several workspaces to get around a limit or a suspension.
6. Keep your account secure
You are responsible for what your team does in your workspace. Give each person their own sign-in and remove people who leave.
What we do when these are broken
We watch each number’s quality rating and how often customers block a business. If a number’s quality turns red, if Meta restricts an account, or if many customers block a business in a short time, that business’s campaigns are paused automatically. Its inbox keeps working, so customers who write in can still be answered. Campaigns start again only after our team has reviewed the account. Serious or repeated misuse can lead to suspension.